A phone call
10/07/06 14:41 Coffee machine moments
If you ever want proof
that some people just don't listen, here's a summary
of a phone call I received today.
"Hello, Mr. Clapperton? It's PC World Business. You have an account with us and haven't bought anything for ages - we'd like to know whether it was the service, the products, or what we can do to help."
"Oh, er, right. Actually I'm a freelance journalist. About four years ago the Guardian asked me to do a bit of mystery shopping and pretend to be a businessperson, and to write about how I was treated. I wrote it up and that was that, really."
"Oh, OK. So, are you in a position to buy something now?"
Duh...
"Hello, Mr. Clapperton? It's PC World Business. You have an account with us and haven't bought anything for ages - we'd like to know whether it was the service, the products, or what we can do to help."
"Oh, er, right. Actually I'm a freelance journalist. About four years ago the Guardian asked me to do a bit of mystery shopping and pretend to be a businessperson, and to write about how I was treated. I wrote it up and that was that, really."
"Oh, OK. So, are you in a position to buy something now?"
Duh...
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